Pryda, operated by Otto Pryda LLC, is committed to maintaining a safe, respectful, and reliable platform experience. We recognize that users may have concerns or complaints regarding the Services and provide mechanisms for submitting and reviewing such matters.
This policy outlines how complaints may be submitted and how Pryda evaluates and addresses them.
Users may submit complaints by contacting:
📧 support@pryda.ai
Subject line: Complaint Submission
To facilitate review, complaints should include:
Pryda may request additional information where reasonably necessary to investigate a complaint.
Complaints are reviewed in good faith and will be acknowledged promptly upon receipt.
All complaints will be reviewed and resolved within a maximum of 5 business days.
Depending on the nature of the issue, Pryda may:
While Pryda aims to resolve all complaints within this timeframe, certain complex matters may require additional review; however, users will be kept informed of the status of their complaint throughout the process.
Where appropriate, users may submit additional information for further review. Pryda reserves discretion over complaint evaluation and final determinations.
Pryda may retain records related to complaints for purposes including:
Nothing in this policy limits a user's right to pursue remedies available under applicable law or to contact relevant consumer protection authorities.
For questions regarding this policy, please contact:
📧 support@pryda.ai
Pryda is committed to handling all complaints in a fair, transparent, and timely manner. For questions about this Complaint Policy, please contact us at support@pryda.ai