Complaint Policy

Pryda, operated by Otto Pryda LLC, is committed to maintaining a safe, respectful, and reliable platform experience. We recognize that users may have concerns or complaints regarding the Services and provide mechanisms for submitting and reviewing such matters.

This policy outlines how complaints may be submitted and how Pryda evaluates and addresses them.

1. Submitting a Complaint

Users may submit complaints by contacting:

📧 support@pryda.ai

Subject line: Complaint Submission

2. Information to Include

To facilitate review, complaints should include:

  • name associated with the Pryda account (if applicable)
  • contact email address
  • description of the issue or concern
  • approximate date or timeframe of the incident (if relevant)
  • supporting documentation, screenshots, or links where available

Pryda may request additional information where reasonably necessary to investigate a complaint.

3. Review Process

Complaints are reviewed in good faith and within a reasonable timeframe. Depending on the nature of the issue, Pryda may:

  • request clarification or additional information
  • conduct internal review or technical investigation
  • apply moderation or enforcement actions where appropriate
  • provide guidance or support-related responses

Pryda does not guarantee specific resolution outcomes or timelines.

4. Escalation

Where appropriate, users may submit additional information for further review. Pryda reserves discretion over complaint evaluation and final determinations.

5. Record Retention

Pryda may retain records related to complaints for purposes including:

  • legal compliance
  • fraud prevention and dispute resolution
  • platform safety and moderation
  • enforcement of Terms of Service
  • defense of legal claims

6. Regulatory Rights

Nothing in this policy limits a user's right to pursue remedies available under applicable law or to contact relevant consumer protection authorities.

7. Contact

For questions regarding this policy, please contact:

📧 support@pryda.ai

For questions about this Complaint Policy, please contact us at support@pryda.ai