The company OttoLab Media Ltda., with CNPJ number 58.349.059/0001-70 and registered office at Avenida Alexandre Rasgulaeff, Doutor, n° 4370, Box Virtual 468, Jardim Imperial II, CEP 87.023-060, Maringá-PR, Brazil, in its capacity as Controller, collects and further processes your personal data only if strictly necessary, for clear and legitimate purposes, under Brazilian Law 13.709/2018 (LGPD), and where applicable, Regulation (EU) 2016/679 (GDPR) and the California Consumer Privacy Act (CCPA), during the operation of its website and platform pryda.ai (hereinafter referred to as the "Website" or "Platform") and for the processing of your personal data.
For the purposes of this Policy, the following terms are important to be defined:
When browsing and using the site, the following are collected and further processed:
Categories of Personal Data
Origin: You / Google / X / Apple (if you sign up via those accounts)
Purpose: Account creation and personalization of your experience
Legal Basis: Article 6(1)(b) GDPR, Art. 7(V) LGPD (contractual necessity)
Retention Period: 5 years after the erasure of your account
Recipients:
Categories of Personal Data
Purpose: To deliver personalized and interactive AI-based experiences, including optional adult content
Legal Basis: Article 22(2)(a) GDPR (automated processing with explicit consent), Art. 11(1) LGPD (explicit consent for sensitive data)
Retention Period: 5 years after account deletion or as required by law
Recipients:
Our service is based on an AI platform; therefore, we perform automated decision-making processing. It is important to highlight that, for purposes of quality control and model improvement, periodic sample checks may be carried out on conversations by Pryda's internal team. These audits are conducted with clear and legitimate purposes, strictly limited in scope, and never involve continuous or unrestricted monitoring of users.
Your communication with the chatbot may become visible to our employees, exclusively for technical or safety purposes, and such employees are bound by strict confidentiality and data protection agreements. These audits are not used for profiling or personal targeting and serve only to enhance platform safety, detect abuse, and improve AI response quality.
When you use our website, we collect certain data automatically—some of which may qualify as personal data. These include, but are not limited to:
Legal basis: The legal basis for collecting this data is our legitimate interest in ensuring platform security, optimizing user experience, monitoring technical performance, and preventing abuse and fraud (GDPR Art. 6(1)(f), LGPD Art. 7, IX).
For more information, please see our Cookie Policy
In principle, Pryda does not collect or process data from minors (i.e., individuals under the age of 18). However, since we cannot always verify the real age of individuals accessing the platform, we ask parents and legal guardians to notify us immediately if they become aware of any unauthorized use or disclosure of personal data involving minors under their responsibility.
In such cases, Pryda commits to promptly delete any minor-related data and take all necessary steps to safeguard the affected individual. You may contact us at: support@pryda.ai
Although Pryda operates globally, we strive to store and process your personal data within compliant jurisdictions.
In cases where personal data is transferred to countries outside the European Economic Area (EEA), such transfer will take place in accordance with Chapter V of the GDPR and the LGPD, based on one of the following legal bases:
In limited cases, where applicable:
Our service providers (e.g., cloud hosting, payment gateways) are required to adhere to data protection agreements and use standard mechanisms to protect your information across borders.
We ensure that it can respond directly and promptly to user requests regarding the exercise of their data protection rights, in full compliance with the applicable Regulatory Frameworks, including the General Data Protection Regulation (GDPR), the Lei Geral de Proteção de Dados (LGPD), and the California Consumer Privacy Act (CCPA).
Every data subject has the following rights:
To exercise any of these rights, please contact us at support@pryda.ai. We will respond to your request within the period specified by applicable laws, typically within 30 days.
If you are located in the European Union, Brazil, or the United States (California) and believe that your data rights have not been respected, you may lodge a complaint with your local data protection authority.
In addition to the rights listed above, you may also request the portability or transmission of your personal data to yourself or to a third party. Furthermore, you may withdraw your consent to processing at any time, without affecting the lawfulness of processing carried out before the withdrawal.
You are also entitled to object to the processing of your personal data when such processing is based on our legitimate interests.
To exercise any of the above rights, or for any matter related to the processing of your personal data by OttoLab, you may contact us via email at: 📧 privacy@pryda.ai
We will respond to your request promptly and, in any case, within thirty (30) days of receipt, in accordance with applicable data protection laws. You will be informed in writing of the progress or outcome of your request.
If you are not satisfied with our response or handling of your data, you may lodge a complaint with your local Data Protection Authority. For example:
Our Platform may include links or integrations with third-party websites and social media buttons (such as Google, Instagram, X/Twitter, YouTube, etc.). These features may collect certain information, such as your IP address or pages you visit, and may set cookies to enable proper functionality.
When interacting with these services while logged into your social media accounts, a digital footprint may be created. In such cases, OttoLab and the respective social media platforms act as joint controllers for the initial collection of data. However, OttoLab does not control or take responsibility for any further data processing carried out by these platforms beyond the scope of our website.
The purpose of such integrations is to enhance website functionality and analyze traffic, based on our legitimate interest in connecting with users through modern digital channels (in accordance with Article 6(1)(f) GDPR and similar provisions under applicable laws).
For more information about how these third parties process your data and how you can manage your settings, please consult their respective privacy policies:
At Pryda.AI, we are committed to fostering a safe and respectful environment for all users. All content available on our platform is created by artificial intelligence and is fictional in nature. Nonetheless, we understand that AI-generated content may, in rare cases, unintentionally resemble real individuals or violate applicable legal or ethical standards.
This policy outlines the procedures for reporting and requesting the removal of such content.
While all AI-generated content is purely fictional, there may be situations where the content:
We treat all such reports with the highest priority and confidentiality.
If you wish to report content for removal, please contact us via email at: 📧 support@pryda.ai
Include the subject line: Content Removal Request
To help us process your request efficiently, please include the following details in your email:
We may request additional information to verify your identity or your relationship to the person allegedly represented in the content.
Our team will acknowledge your request within 24 hours. Valid reports will be reviewed promptly, and content will be removed within a reasonable timeframe if it violates our Terms of Service or applicable law.
All content removal requests are handled with strict confidentiality. We will not disclose any personal information or the details of the request to any third party without your consent, unless required by law.
We operate in accordance with global content and privacy regulations, including but not limited to:
At Pryda.AI, operated by OttoLab Media Ltda., we are committed to delivering a safe, respectful, and high-quality experience to all our users. We recognize that issues or concerns may arise, and we take every complaint seriously, handling them with diligence, confidentiality, and impartiality.
This Complaint Policy outlines how users can file complaints and how we process, investigate, and resolve them in a timely manner.
We have a dedicated customer support team ready to assist you with any concerns regarding your experience on our platform. Our team is trained to handle inquiries professionally and with confidentiality.
All complaints are treated seriously and reviewed by qualified personnel committed to impartial resolution.
Users may file a complaint by contacting our designated team at: support@pryda.ai
This channel is monitored during regular business hours (Brasília time, GMT‑3), and we aim to respond promptly.
To help us investigate and resolve your complaint efficiently, please include the following:
You will receive a written acknowledgment of your complaint within 24 hours of submission, confirming that your issue is being reviewed.
We aim to investigate and resolve complaints within 7 business days. Complex cases may require additional time. In such instances, we will keep you informed about the status and expected timeframe for resolution.
All findings will be documented, and appropriate measures will be taken to address any validated issues.
Once the investigation is complete, you will receive a final response by email, outlining the outcome of the complaint and any corrective actions taken.
We may also invite you to provide feedback on the resolution process, as part of our ongoing commitment to service improvement.
If you are not satisfied with the resolution, you may request escalation by replying to our final response within 7 business days, explaining the reasons for your dissatisfaction.
Your case will be reviewed by a different team or senior member not involved in the initial resolution. A final outcome will be communicated to you within a reasonable timeframe.
If, after escalation, you still believe your rights have been violated, you may lodge a formal complaint with your local data protection authority. For users in Brazil, this includes the Autoridade Nacional de Proteção de Dados (ANPD). For users in the United States, rights may also be exercised under the CCPA with relevant consumer protection bodies.
This Cancellation Policy applies to the use of the Pryda platform ("Pryda", "we", "us", or "our"), operated by OttoLab Media Ltda., a company registered in Brazil.
This policy outlines the terms and conditions regarding cancellation and refunds for:
Users are entitled to cancel their subscription and request a full refund within 24 hours of the original payment, provided that:
No more than 20 Heartokens (or equivalent usage credit) from the subscription have been spent.
Requests that meet this criterion will be processed as full refunds using the original payment method.
If a cancellation request is submitted after the 24-hour window, the subscription will remain active until the end of the current billing cycle. No prorated refunds will be issued, but users may continue to access premium features during the remaining period.
For subscriptions that renew automatically (e.g., monthly or yearly plans), the following applies:
Refunds are available within 24 hours of renewal, provided that less than 20 Heartokens (or equivalent) from the new period have been consumed.
Users may cancel auto-renewal at any time via the account settings. Future payments will be halted, and access to premium features will cease at the end of the current paid period.
All purchases of Heartoken packages are final and non-refundable. We encourage users to review their purchase before confirming payment.
To cancel a subscription or request a refund, please contact us at: 📧 support@pryda.ai
Include the following in your email:
Our team will review your request and respond within 3 business days. Refunds, if approved, may take up to 10 business days to be reflected on your original payment method.
Refunds are subject to applicable consumer protection laws. Where local laws (e.g., Brazilian CDC, EU Directive 2011/83, or U.S. consumer laws) grant additional rights, we will comply accordingly.
For complete policy details, please contact us at support@pryda.ai